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official@lumipetia.com


Our Customer Experience team is available Monday–Friday,10:00 AM–5:00 PM.

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Product Performance & Usage

Why should I switch from disposable pads to a washable puppy pad?

Switching to PuppyPad saves you hundreds of dollars a year that would otherwise be spent on single-use plastics. Disposable pads shred easily, leak, and end up in landfills. Our pads are ultra-durable, chew-resistant, and designed to last through hundreds of wash cycles—making them better for both your wallet and the planet.

Is PuppyPad truly leakproof? Will it protect my floors?

Absolutely. We engineered our pads with a multi-layer protection system. The top layer quickly wicks away moisture, the super-absorbent core locks fluid in, and the 100% waterproof bottom barrier prevents any liquids from seeping through to your premium hardwood, laminate, or carpets.

Will the pad smell like urine after I wash it?

Not at all. Our specialized, odor-neutralizing fabric releases stains and odors effortlessly in the wash. As long as you follow our simple care instructions, your pads will come out of the laundry smelling completely fresh and clean every single time.

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Washing & Maintenance

How do I clean and wash the puppy pad?

Cleaning is as simple as doing a regular load of laundry:
Rinse & Prep: Toss any solid waste into the toilet and give the pad a quick rinse if needed.

Machine Wash: Toss it in the washing machine on a regular cycle with warm or cold water and your favorite detergent. (Avoid bleach or fabric softeners, as they can impact absorbency).

Dry: Tumble dry on low heat or hang to air dry.

Can I put the pad in the dryer?

Yes! PuppyPad is designed to handle the heat. You can safely dry it in your dryer on a low-heat setting without worrying about shrinkage, warping, or compromising the waterproof backing.

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Shipping, Sizing & Guarantee

What if my dog refuses to use it?

We want you and your pup to be completely confident. That is why we offer a 100-Day Risk-Free Trial. Let your dog try it, wash it, and test it out. If your dog doesn’t take to it, or if you aren't 100% satisfied with the results, just reach out to us. We will give you a full refund—no hassles, no questions asked.

How do I choose the right size for my dog?

We offer a variety of sizes to fit everything from small crates to large playpens. For crate training or smaller breeds, our standard sizes work perfectly. Check out our Size Guide on the product page for exact dimensions.

How long does shipping take?

All orders are processed within 2 business days. We ship orders on weekends as well!! (Except on public holidays.) after receiving your order confirmation email.You will receive another notification when your order has shipped.

Once your order ships, you will receive a tracking number via email so you can follow your package straight to your doorstep. Standard shipping across the US typically takes 4 to 9 business days.

Still have questions?

We're here to help! If you have any questions about sizing, bulk orders, or shipping, please feel free to drop us a line at official@lumipetia.com.

Our US-based support team will get back to you within 24 hours.

Our US-based support team will get back to you within 24 hours.