Lumipetia 3D Diamond Painting Kit Returns Policy

At Lumipetia, we believe that diamond painting should be a relaxing, joyful, and completely stress-free experience. We pride ourselves on delivering high-quality poured-glue canvases and vibrant, rich-colored resin drills.

To ensure you can order with absolute confidence, every purchase from Lumipetia is backed by our 100% Sparkle & Peace-of-Mind Guarantee.

1. 🎨 "Craft-With-Confidence" Quality Guarantee (Mid-Project Support)
We want you to love your artwork from the very first drill to the final masterpiece!

Encountered a Quality Issue Mid-Crafting? If you start working on your kit and experience any product defects (such as weak canvas adhesion, severe creasing, or misprinted symbols), you don't even need to ship it back to us!

How It Works: Simply take a quick photo or short video showing the issue and send it to official@lumipetia.com along with your Order Number.

Our Solution: We will immediately send you a brand-new replacement kit 100% FREE OF CHARGE, or issue a store refund. No hassle, no extra shipping fees!

2. 💎 Lifetime "Uh-Oh!" Accident & Missing Diamond Protection
Did your cat knock over your drill tray? Did you accidentally lose a packet of diamonds or run out of a specific DMC color? Don't panic!

Free Diamond Replacements: We will ship you the missing or spilled diamond drills 100% FREE, anywhere in the United States.

Never Expires: Whether you started your project yesterday or six months ago, our missing drill protection lasts forever.

3. 🚚 90-Day Hassle-Free Returns & Exchanges
Changed your mind or bought the wrong design? No problem at all!

90-Day Window: You may return any unopened and unused kit in its original packaging within 90 days of delivery for a full refund or exchange.

If the return is due to a product defect, shipping damage, or incorrect item sent, we will provide a Free Pre-Paid Return Label—you won't pay a single cent.

For standard returns (buyer's remorse, changed mind), a flat $29.99 return shipping fee will be deducted from your final refund.

4. How to Initiate a Return or Replacement Claim
Getting help from our team is quick and easy:

Email Us: Send an email to official@lumipetia.com with your Order Number in the subject line.

Tell Us What Happened: Briefly describe your issue (and attach a clear photo/video if there is a product defect or missing item).

Get Your Solution: Our customer support team will review your request and get back to you within 24 business hours with your free replacement tracking number or pre-paid return shipping label!

💬 Frequently Asked Questions (FAQ)
Q: Do I have to return my half-finished canvas if there is a quality problem?

A: No! We know how much time and passion you put into your art. If there’s a quality defect, we will never ask you to pack up a half-done canvas and send it back. Just send us a photo, and we’ll take care of the rest!

Q: How long does it take to process my refund?

A: Once your returned unopened item is received and inspected at our US warehouse (or once your quality claim is approved), refunds are processed back to your original payment method within 3-5 business days.