Privacy Policy
At Lumipetia (accessible from lumipetia.com), we protect the privacy of our visitors and customers. This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit, browse, or make a purchase from our website.
1. Information We Collect
When you visit lumipetia.com, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases.
A. Device Information
When you access the Site, we automatically collect certain information about your device using cookies, log files, and tracking web beacons. This includes:
IP address, time zone, and web browser version.
Specific product pages or search terms that directed you to our Site.
How you interact with our Site (clicks, scrolling, time spent).
B. Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect specific details required to fulfill your order, including:
Contact Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Payment methods used (processed securely via our encrypted, third-party payment gateways like Shopify Payments, PayPal, or credit cards). Note: We do not store your raw credit card numbers.
2. How We Use Your Personal Information
We use the personal information we collect generally to fulfill any orders placed through the Site. This includes:
Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Communicating with you (order tracking updates, customer support).
Screening our orders for potential risk or fraud to protect our customers and transaction integrity.
When in line with the preferences you have shared with us, providing you with information or advertising relating to our premium pet products, upcoming sales, and special discounts.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our store and deliver products efficiently, as described above.
E-Commerce Platform: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Analytics: We use tools like Google Analytics to help us understand how our customers navigate and interact with the Site. You can opt-out of Google Analytics here: Google Analytics Opt-out.
Legal Compliance: Finally, we may also share your Personal Information to comply with applicable US laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioral & Targeted Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes tracking through Facebook/Meta Pixels, Google Ads, and Pinterest Tags.
You can opt-out of targeted advertising by using the links below:
Facebook: Facebook Ad Settings
Google: Google Ad Settings
5. Your Rights Under US State Privacy Laws (e.g., California Consumer Privacy Act - CCPA/CPRA)
If you are a resident of California or states with similar privacy frameworks (such as Virginia, Colorado, Connecticut, Utah, etc.), you have specific rights regarding your personal information:
The Right to Know/Access: You have the right to request a copy of the specific personal data we have collected about you.
The Right to Correction: You have the right to request that we correct inaccurate personal data.
The Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (like fulfilling a pending order).
The Right to Opt-Out of Sale or Sharing: We do not "sell" your personal information in exchange for money. However, using advertising cookies to show you targeted ads may be considered "sharing" or a "sale" under certain state definitions. You may opt out of this tracking at any time by clearing your browser cookies or contacting us.
To exercise any of these rights, please contact our support team at the email address provided below.
6. Data Retention
When you place an order through lumipetia.com, we will maintain your Order Information for our internal accounting, tax, and fulfillment records unless and until you ask us to delete this information.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our operational practices, new features, or for legal and regulatory updates.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data rights, please contact us by e-mail at:
Email: official@lumipetia.com
Website: https://lumipetia.com